Community+

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Your complete turn-key solution to bridge the gap between you and your players and get authentic feedback.

Community+ Services Work Seamlessly Together

Community+ by GamerSpeak creates a seamless flow of authentic information and engagement between the publisher and their players.

First, GamerSpeak’s professional and engaging strategy guides, written by the best players, share vital information other players need to succeed. Readers feel empowered, determined, and want to engage with other super users in our Discord for your game.

Once players join the Discord server, our team of top players gather peer-to-peer authentic sentiment and deliver it to the developers along with their recommendations on how to develop new monetizable gameplay. When the recommendations are implemented, we document the community’s positive response and create new guides to inform the players of the best new strategies and the seamless cycle continues.

Engaging Strategy Guides & Game Websites

Strategy guides and videos give players the confidence to engage more in your game
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Urgent Bug Reporting

Actionable recommendations that align with your business goals and what your players want

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Discord Community Creation & Management

Chat rooms are where your super users connect and strategize

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Unbiased Authentic Feedback

Authentic sentiment is gathered, filtered, and curated from your most engaged players

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Engaging Strategy Guides & Game Websites

Strategy guides and videos give people the confidence to engage more in the game
Learn More

Discord Community Creation & Management

Chat rooms are where your super users connect and strategize

Learn More

Unbiased Authentic Feedback

Authentic sentiment is gathered, filtered, and curated from your most engaged players

Learn More

Urgent Bug Reporting

Actionable recommendations that align with your business goals and what your players want

Learn More

Engaging Strategy Guides & Game Websites

Expertly written, and regularly updated strategy guides hosted on a custom professional website.

High-Quality Content

Professionally written and researched guides, player interviews, and in-depth databases of characters, equipment, and more. Updated and added to monthly.

Written for Maximum Engagement

These guides are 1,500+ words and give practical, experiential advice from your most knowledgeable players. They give players the confidence to engage with new features in your game.

Performance Reporting

Get insightful reports on content performance. See what content your players are engaging with most, and how many users are coming to the website every day.

Gallery

Example Guides

Final Fantasy XV:ANE Hub

Dark Guild Adventure Hall 2.0

Final Fantasy XV:ANE Hub

Unrivaled Dominion Gear Set

Seven Deadly Sins Grand Cross Wiki

Free-to-Play Guide

Seven Deadly Sins Grand Cross Wiki

Spending Guide

Summoners War

How to Defeat the Rift of Worlds – FIRE BEAST (In-depth guide)

Summoners War

Step-by-Step, Chapter 20: A Guide to Conquering Necropolis B10

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Discord Community Creation & Management

Fuel your game’s community with a positive and engaging fan-run Discord community, led by top-tier players. We nurture a low-pressure, encouraging, and helpful environment.

Turn-Key Communities

We create your game’s Discord community quickly and efficiently without additional software or headcount for you to manage. GamerSpeak communities are fully managed by our team, which means you save valuable time and maintain low overhead.

Attract & Keep The Best Players

GamerSpeak communities are where the highest-ranked players go to connect and hang out with the elite. Our team builds authentic relationships with those super users every day to keep them engaged.

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Unbiased Authentic Feedback

Sentiment from your super users curated, filtered, and delivered directly to you.

Filtered Insights

Feedback gathered from players by GamerSpeak is free of false accusations and requests for free stuff. Our relationship with players allows them to say what they really want and think. Once you see the difference in feedback you get from GamerSpeak you’ll never want anything less.

Easy To Read Reports

You will receive carefully curated, edited, and pertinent feedback in one easy to read report. No more sorting through a pile of emails or customer support tickets.

Actionable Recommendations

GamerSpeak recruits and trains top players from your game to write sentiment reports with actionable recommendations that align with your business goals (aka revenue).

Recommendations Implemented

Our clients implemented 250+ of our recommendations in their games in the first two quarters of 2020 alone. View the chart below to see our implementations.

Recommendations Implemented in 2020 (As of Q3)

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Urgent Bug Reporting

Verified urgent bug reporting delivered directly to your inbox with reproducible steps and screenshots.

Fast (like, really fast)

GamerSpeak team members play your game every day and verify any bugs that they discover while playing or that appear in the community.

Intelligent & Actionable

Our reports include reproducible steps for your dev team to follow, oftentimes with screenshots. If more information is needed, developers can communicate directly with our team via slack or email.

Bug Reporting Stats

Bugs Reported (in Q1 and Q2 2020)

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Community+ Tiers

Everything you need to bridge the gap to your players and get authentic feedback.

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See What
GamerSpeak Community+
Can Do For Your Game!

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See What Our Clients Are Saying

Netmarble F&C

"We attribute around 15-20% of our revenue to GamerSpeak’s customer feedback loop and community insights.

In addition to contributing to our revenue, GamerSpeak reliably delivers results, which is really important for us. Many services deliver strong performance during the first one or two months, but their quality always drops off. Games like ours are very long term with a 1-3+ year life cycle and change a lot. We need stable and high-quality results that stick because that stabilizes our revenue and ARPDAU. GamerSpeak’s insights are a significant reason we see those stable revenue and ARPDAU numbers and that is why we keep working with them.

GamerSpeak also really knows our players. We have different kinds of players - top players, middle players, and entry-level players and it’s hard to get authentic insights from all of them. The GamerSpeak reports and comments cover all of those players, especially the middle and top players. We can reliably gather information and user sentiment from GamerSpeak for our weekly, monthly, and yearly plans."

Jihyun Seo

Head of Global Business Strategy, Netmarble F&C

"GamerSpeak’s ability to understand the needs of our players and provide actionable insight has allowed me and my team to be proactive in addressing the needs of the community. This has been extremely important in preserving the positive perception the players have of NM Fun."

Jaeho Kang

Co-CEO, Netmarble F&C

"Netmarble has been working with GamerSpeak for a couple of years and they’ve created online communities for some of our top-grossing games. GamerSpeak’s ability to energize our players with peer-to-peer engagement and provide them with a “one-stop shop” for the latest news, player guides, and content has been paramount in maintaining positive sentiment and growth in our community."
Kenneth Washington

Community Manager, Netmarble F&C

"The reason we work with GamerSpeak is in its name already. Any developer, especially mobile game developers, should be interested to hear what users have to say about their game, what they feel about it, all kinds of users, all power levels, different backgrounds, spending levels. The voices of all these diverse players is important to know for any game developer.

GamerSpeak’s insights into our users contributes about 30% of our revenue and retention.

We are a Korean company, and we can guess what our North American users feel, but it’s better to hear it first hand. GamerSpeak’s community insights are very different from the insights we gather. The perspective they deliver with their sentiment reporting allows us to know what our players are really thinking and that is very important to us.

There is a huge difference between internal and external sentiment reports. When we look at sentiment we look at it through the eyes of users and developers and it’s always different in some way from the POV of a developer and user. It is important for us as developers to look at the game through the eyes of users - someone else who is not us. GamerSpeak’s reporting gives us that authentic user perspective, so we have a complete picture.

One of the biggest benefits of working with GamerSpeak is the community hub website and chat room they create and maintain for our game. The guides on the website help the players a lot and the sentiment reports GamerSpeak sends us from the chat room improve our game.

Our game design team uses GamerSpeak’s sentiment reports for certain events, game mechanics, and the interface. It saves us a lot of time on testing. For example, if we are considering some change, GamerSpeak will tell us how the community will react to that - and we might end up saying “Oh, well then we probably won’t do that” and we will save a lot of time that could have been spent on an idea. GamerSpeak bug reports also save us time because they send them very quickly and have the exact information we need, including screenshots a lot of times, that make it so we don’t have to do all the testing and searching ourselves to fix the bug.

Finally, because GamerSpeak’s work helps meet our business goals, it directly affects my personal job satisfaction and personal happiness."

Yongjun Hong

Producer, Netmarble F&C

"I feel that sentiment reports, especially early on, were invaluable. They provide an in-depth look at our content, mechanics, and events from the player perspective which you got from conversations with players and first-hand gameplay.

Also, the Line community is a fantastic place for players to get their questions answered. This resolves frustrations caused by lack of progress, poor performance in battles/events, and helps people progress with confidence (e.g. "I want to try this build but is it a good idea")

As for your strategy guides, I personally think they do two things very well

  1. Present otherwise scattered info in one place (e.g. hero guide, obelisks)
  2. Provide in-depth guides on game mechanics (leverage, preemptive, etc.)"
Greg

Iron Throne Project Manager, Netmarble F&C

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