Services

Community
At the heart of every game is its community.

Many gamers’ first experience with a game is an encounter with the game’s community. An audience which routinely expresses dissatisfaction with their game’s services, can turn a potential player away before they’ve even downloaded the game and tried it for themselves.

On the other hand, an enthusiastic community that encourages participation and collaboration will welcome new players and keep them talking, participating, playing.

Whether you are an indie studio or a AAA publisher, GamerSpeak will work with you to develop a custom-built team that will create and manage your community, and a suite of services that will scale with the success of your game.
A good community has responsive and active leaders. This is how GamerSpeak supports your players 24/7.

Community Development and Management

We are experts in growing and sustaining healthy and engaged player communities across every social media and web platform. Grow your community and your game will grow with it!

Whale Management

Are you communicating effectively with your most visible and engaged players and community leaders? Let GamerSpeak help you liaison with your whales, and keep your most valuable players happy.

Our community services

We stay on top of our industry by being experts in yours.

Sentiment Reporting

Players talk, and we listen.
Our VIP Influencers listen to players when they express their concerns, talk about their experiences, or gush about what they liked, and report to you on what the community is feeling.

24/7 Bug Escalation

No matter how strong your quality team is, some bugs will always slip through — and your players WILL notice. We talk to players where they are and escalate any bugs they report to us directly to you.

Our community services

We stay on top of our industry by being experts in yours.

Community Development and Management

We are experts in growing and sustaining healthy and engaged player communities across every social media and web platform. Grow your community and your game will grow with it!

Whale Management

Are you communicating effectively with your most visible and engaged players and community leaders? Let GamerSpeak help you liaison with your whales, and keep your most valuable players happy.

Sentiment Reporting

Players talk, and we listen.
Our VIP Influencers listen to players when they express their concerns, talk about their experiences, or gush about what they liked, and report to you on what the community is feeling.

24/7 Bug Escalation

No matter how strong your quality team is, some bugs will always slip through — and your players WILL notice. We talk to players where they are and escalate any bugs they report to us directly to you.

Community Development and Management

GamerSpeak provides custom-built communities from the ground up. We arm players with the guides and tools they need to learn how to play the game, and enhance their gameplay. We increase player engagement and satisfaction through effective, fun community events, and ongoing community interaction.

Most importantly, we monitor the community’s sentiment to provide the most accurate, authentic insights that will help developers make the right decisions for future updates.

In Short

We are the bridge between players and developers that drives engagement, retention, and revenue.

Influential Contributors

GamerSpeak employs only the best influential contributors for each game community.
Our contributors curate our content, write our guides, help design unique community events, and spend the most time engaging with their community on a daily basis. They are among the most respected, powerful players and whales in the game.

Because GamerSpeak’ top-notch content comes from the most talented and influential players in the game, community members have great respect for what we advise them to do. Oftentimes, when there is a new release, players will wait for our recommendations before deciding to make a purchase.

Get a head start bridging the gap

Our contributors are some of the most trusted and reputable players in the community.

VIP Influencers

GamerSpeak’ VIP Influencer Teams are composed of some of the most popular, knowledgeable, top players in the game. They are highly respected, well-liked and well-known, and command influence within their respective games and on their social platforms.
Unlike customer retention programs run by a customer service team, GamerSpeak’ VIP Influencer Teams actually play the game. They are in top guilds and are top players. They command respect because they actually pay for their own accounts and are seen as genuine role models whom other players can trust and befriend.

Players view them as pillars of the community, and regularly seek them out for help and advice with the game. They also help to answer questions, and work with players to improve their gameplay and quality of game life, which directly translates to higher retention and higher engagement.

Why VIP Influencers Are Important

They drive engagement with the game.

VIP Influencers play an active role in the community, getting players back into the game to play events.

They drive engagement in the community.

As pillars of the community, VIP Influencers are essential to community engagement and activity, and can activate players organically through authentic interactions.

They encourage higher spending.

When you put a VIP Influencer in a room with whales, something magical happens — whales start spending more, largely due to encouragement from the influencer. Because the VIP Influencer also spends and talks about their spending, whales feel that they can trust the influencer, and thus, follow suit.

They increase player retention and dissuade players from quitting.

VIP Influencers are often the first line of defense against players who are considering quitting the game. Players usually will approach VIP Influencers and confide in them about wanting to quit. Influencers listen to player concerns, talk to the player, and dissuade them from quitting, thereby increasing player retention rates.

Whale Management

Whales are the backbone of every successful game that utilizes in-app purchases. They are the game VIPs who spend and play more than anyone else, and who care the most about their game experience.

Let GamerSpeak take care of your whales,

and your whales will take care of you.
Our team speaks the language of whales fluently, and we develop close, lasting relationships with them. Due to our status in the community, we not only are able to greatly influence whales, but also foster trust. We go out of our way to identify whales within the community, and build personal relationships with as many as we can.

These relationships allow us to identify key issues and concerns, and collect valuable insights that can help with whale retention.

Sentiment Reporting

Player sentiment is immensely valuable when it comes to making the “right” updates and decisions that will effectively increase player engagement. Understanding what players want, their needs and concerns, as well as their sentiments about weekly events, bugs, and patches can greatly improve the relationship between a publisher and its community. Whales are the backbone of every successful game that utilizes in-app purchases. They are the game VIPs who spend and play more than anyone else, and who care the most about their game experience.
Player-driven sentiment reporting is the single most valuable tool any publisher can utilize to gain the best possible understanding of their player base.
Instead of gathering data externally, which might not be accurate or necessarily paint the full picture, GamerSpeak utilizes a team of VIP Influencers who not only play the game, but are also incredibly respected within their respective communities.

Players are far more likely to open up to other players and share their sentiments, concerns, and suggestions. They are not as likely to do the same with developers or customer service representatives due to a culture which is inherently suspicious when a company representative attempts to insert themselves into a player-built community.

This is where GamerSpeak’ VIP Influencers come in. Because they are already trusted pillars of their community, and are able to engage honestly and openly with players without restrictions, players are willing to tell them the truth — which means accurate, authentic reports with a success rate that cannot be replicated by a customer service team who does not already have the trust of the entire community.

GamerSpeak’ VIP Influencer Teams are composed of some of the most popular, knowledgeable, top players in the game. They are highly respected, well-liked and well-known, and command influence within their respective games and on their social platforms.

Proactive Reporting

With proactive reporting, GamerSpeak will send your company detailed, comprehensive reporting on the state of your game and player sentiment. Site and game metrics, user satisfaction, and spend rates all come to you in the form of all-in-one reports that highlight what your players are doing, thinking, and saying about your game, right now.

To gather these sentiments, GamerSpeak staff create accounts on all servers and channels where your game and your players are, and comprehensively survey to find out what players like and dislike, what they want to see added or taken away, and what they would be willing to spend on. We maintain active social media presences on every platform where players can be found, and lead the conversation in some of these channels.

Reactive Reporting

With reactive reporting, GamerSpeak will monitor your communities and report on the issues that players are talking about — such as bugs that ruin gameplay, or in-game events that they would like to see repeated. Rather than entering the community and seeking out player sentiment directly, we wait to see what players are naturally talking about among themselves — and respond swiftly and effectively to their concerns.

Reactive Reporting

With reactive reporting, GamerSpeak will monitor your communities and report on the issues that players are talking about — such as bugs that ruin gameplay, or in-game events that they would like to see repeated. Rather than entering the community and seeking out player sentiment directly, we wait to see what players are naturally talking about among themselves — and respond swiftly and effectively to their concerns.

24/7 Bug Escalation

Even with the best quality control and testing, a few bugs will always slip through the cracks. No matter where the bug is, players will find it — after all, they’re the ones playing. A nasty bug can sour the gameplay experience — left unchecked, it can turn players off. Because our community managers and VIP Influencers actually play the game  and have the trust of the community, they are the first to hear about game-breaking bugs that hurt player experience. By escalating player concerns as soon as they hear about them
A good community has responsive and active leaders. This is how GamerSpeak supports your players 24/7.

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